Refunds and Exchanges
Refunds or Exchanges are available for most products within 30 days. In order to qualify for a refund, the product must be unused, undamaged and in its original packaging.
As they are Health Canada regulated, Disinfectant Products such as Vital Oxide and Benefect are not eligible for refund or exchange.
To request a refund, please contact us at firstname.lastname@example.org, if the product is eligible for refund, we will issue a Returned Materials Authorization (RMA) number. Once we have received and inspected the product a refund will be issued within 7 days.
Please note, any item returned without an RMA will be returned to the sender.
We endeavour to ship any order placed before 4:00 pm Mountain Standard Time, Monday to Friday excluding statutory holidays the following day. Orders placed after 4:00 pm on a Friday will be shipped the following Monday.
During periods of high demand, shipping may be delayed by 2-3 days due to warehouse processing time.
We ship all products within Canada using ground courier. Ship times are typically 3 to 5 business days.
Free shipping on Benefect orders over $250 is limited to retail customers purchasing through albertabiosupply.com. Any commercial, discounted or contracted rate is not eligible for free shipping.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.