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Refunds and Exchanges

Refunds or Exchanges are available for most products within 30 days. In order to qualify for a refund, the product must be unused, undamaged and in its original packaging. 

As it is a Health Canada regulated product, Vital Oxide is not eligible for refund or exchange.

To request a refund, please contact us at info@albertabiosupply.com, if the product is eligible for refund, we will issue a Returned Materials Authorization (RMA) number. Once we have received and inspected the product a refund will be issued within 7 days. 

Please note, any item returned without an RMA will be returned to the sender.