Refunds or Exchanges are available for most products within 30 days. In order to qualify for a refund, the product must be unused, undamaged and in its original packaging. 

As they are Health Canada regulated, Disinfectant Products such as Vital Oxide and Benefect are not eligible for refund or exchange.

To request a refund, please contact us at info@albertabiosupply.com, if the product is eligible for refund, we will issue a Returned Materials Authorization (RMA) number. Once we have received and inspected the product a refund will be issued within 7 days. 

Please note, any item returned without an RMA will be returned to the sender.